Are you taking advantage of low lobster prices? | O’Dell Restaurant Consulting blog

Lobster prices | NPR.orgWhen prices move significantly on food, it usually worries restaurant owners. There are times when prices going down OR up can offer you a good opportunity to earn extra revenue though.

Currently, Maine lobster prices are tanking. There has been a glut of Maine lobsters caught this year and prices for lobsters on the East coast have hit a record low. While a restaurant owner might normally think “prices are down, that’s great for me“, it can be a double edged sword. You do not want prices on your already low priced products going down, especially if those products make up a large portion of your sales. While initially you may earn more money from lower recipe costs from those items, eventually your customer is going to want some of those savings passed on to them. When you do decide to drop your prices or offer featured items with these low priced ingredients, what you might experience is a skewing of your product mix to those lower priced items. This can actually canabalize sales of other items that may have a higher food cost percentage, but also likely contribute more gross profit dollars to your bottom line. That means less money in the bank.

Low lobster prices are a different story. When typically high priced food items drop in price, they allow you to lower your prices and skew your sales mix toward those items. Even though those items cost less than they normally do, the lobster is probably still going to be higher priced than your average sale and contribute more gross profit dollars than your average item sold. This represents a huge opportunity to improve both sales and profitability. By offering a lower price on lobster, your guests perceive that they are getting an incredible value so more of them order the lobster. Your average ticket goes up and so does your average gross profit per item sold. Win for you and a win for your customer.

O’Dell Restaurant Consulting offers operations and marketing consulting for independent restaurants. Visit www.bodellconsulting.com for more information.

Restaurants to Face Higher Food Costs | WSJ.com

Drought Forces Restaurants to Face Higher Food Costs – WSJ.com.

This shouldn’t come as a surprise to any restaurant owner, but food costs are on their way up this year thanks to the drought and resulting decimation of the corn and other crops.

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Direct feedback from Robert Irvine on my Poco’s in KC article | O’Dell Restaurant Consulting blog

I recieved some feedback via Twitter from Robert Irvine of Restaurant Impossible about my recent article Restaurant Impossible at Poco’s in Kansas City.

I posted some pics of the outside of Poco’s in Kansas City while the Restaurant Impossible crew was there giving the restaurant the “Robert Irvine treatment”. In the article, I commented that I didn’t see the “frenzy” of activity I always see on the show and I asked some questions that I’ve been curious about since shows like Restaurant Makeover, Gordon Ramsay’s Kitchen Nightmares and Restaurant Impossible have been helping struggling restaurant owners fix their menus, their decor, and even their attitudes.

My questions include inquiries about what happens after the Restaurant Impossible crew is gone. Is there support after the makeover? You can read those specific questions in my article here.

I tweeted a link of my article to Robert Irvine and apparently he read it because he tweeted back to directly answer my most pressing questions. Here is our Twitter conversation, and make sure you are reading my own tweets back to keep everything in context. Also, I believe in full disclosure. I am a fan of the show, though it does not reflect the type of work I do with restaurants, and I appreciate Robert’s willingness to engage his fans.

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Restaurant Impossible at Poco’s in Kansas City | O’Dell Restaurant Consulting blog

Poco's Latin restaurant

Poco’s on the Boulevard in Kansas City, MO

I took a drive by Poco’s on the Boulevard today to snap some pictures of Robert Irvine’s Restaurant Impossible crew in action. Poco’s is a Latin restaurant that is near Kansas City, Missouri’s hispanic neighborhoods, and competes with a lot of great Mexican restaurants located just down the street.

Restaurant Impossible at Poco's in Kansas City

The “rear” view of Poco’s in Kansas City, MO and the Restaurant Impossible tents

When I drove up to Poco’s I expected to see a beehive of activity. Based on the show, the two day makeover is a mad dash to get finished, with Chef Robert yelling that they’ll “never get done on time”. That’s not at all what I saw though. What I witnessed was what appeared to be an organized and calm effort, with most the people helping either sitting or standing around. No running or hurrying and no stress. At least not outside the restaurant. Behind the restaurant, I saw servers in Poco’s uniforms sitting and talking. From across the street, I couldn’t tell what they were doing, whether it was training or helping with the remodel or something else.

As a restaurant and food service consultant, I’ve always wondered what happens when the Restaurant Impossible or Ramsay’s Kitchen Nightmares crew leaves. The restaurant has a new look, the menu is smaller, fresher, and likely higher priced, there is a boost in business due to the publicity and the owners have a new energy to “make it work this time”. My real concern for these restaurants is what happens next. Are the owners left with their same bad habits, only to revert to what is easiest? Do they continue to cling to the old crowd of customers that wasn’t enough to keep them in business, and alienate all the new potential customers by reverting to old habits and menus? Do they have new organizational systems in place or someone teaching them what information to record and how to organize their restaurant’s data to make sure they can be successful in the long run? Is there support after the reboot?

I don’t have the answers to any of those questions, but I do know one thing. More restaurants fail as a result of bad management practices than bad food. That doesn’t mean you can plan on being successful with bad food. The food is obviously very important. It just means that having good food isn’t enough. You have to have management systems in place and a process for tracking and saving important information about your restaurant, to allow you to make better, more informed decisions. You also need to have someone to talk to that knows what successful restaurants are doing that you aren’t, outside of the food.

Restaurant Impossible in the parking lot of Poco's in Kansas City

Most of the Restaurant Impossible staff sitting outside of the restaurant

These restaurants that receive free makeovers from the likes of Robert Irvine, Gordon Ramsay, or the Restaurant Makeover show are getting an incredible gift. The type of remodels and assistance they are getting is worth many, many times the $10,000 budget these shows stick to. The publicity they are getting is absolutely priceless. I don’t expect to be able to get into Poco’s for the next month. Especially in a food crazy town like Kansas City. I just hope the makeover shows are doing something to provide these restaurants with some support after the makeover. THAT is where the battle will truly be won or lost.

Update 8/10/12 – Robert Irvine answered some of the questions raised in this article via Twitter. See his replies here.

Brandon O’Dell and O’Dell Restaurant Consulting provide marketing and operations consulting services to small and medium budget independent restaurants and small chains, and offers downloadable organizational tools on their website. Brandon also operates a home chef service in the Kansas City and Wichita, KS metropolitan areas. Visit visit www.bodellconsulting.com and www.friendthatcooks.com for details.

Why you should hire a veteran | Monkeydish.com

American flagGreat article off Monkeydish.com about hiring veterans, why it’s a good idea and why restaurant chains are doing it…

Franchisors are courting veterans

Life after Restaurant Impossible | New York Times

Restaurant Impossible article pictureRestaurant Impossible is visiting a little restaurant in the Kansas City metro named Poco’s. They are there right now, as I type this, remaking Poco’s interior, tearing down the menu and likely putting something in place that is smaller and uses fresher ingredients. I’ve only been to Poco’s one time myself. I had some tacos that were okay, but what stuck out to me was how hungry I was when I left. The serving was very small and they didn’t have the customary bottomless chips and salsa you get at every Mexican restaurant in the area. While Poco’s considers itself more “Latin” than “Mexican”, the menu was more Mexican and customers likely made the comparison to Mexican restaurants. I don’t know if I was just there on an off day, but it doesn’t surprise me that they were a candidate for Robert Irvine’s Restaurant Impossible.

In the spirit of Restaurant Impossible being in my neck of the woods, I wanted to share this article from the New York Times about some restaurants that recieved the Restaurant Impossible treatment. As a restaurant and food service consultant, I’m not one to suggest that anyone can fix a restaurant in 48 hours, but it sure makes for fun television.

After the cameras leave the kitchen… from the New York Times – July 9, 2012

Creating a manageable menu ¦ Reblog ¦ O’Dell Restaurant Consulting blog

One of the best articles on my blog, make sure to read “Creating a manageable menu”…

friendthatcooks's avatarO'Dell Restaurant Consulting's Blog

Two of my favorite shows are Restaurant Impossible and Gordon Ramsay’s Kitchen Nightmares. If you haven’t seen them, and you’re in the restaurant business, you’re missing out on a lot of free lessons.

Gordon Ramsay is a bit of bully. He likes to push people’s buttons. I think one of his other shows, Hell’s Kitchen, is just a stage for him to berate future chefs for ratings and money. Robert Irvine is a bit more respectful, but still tough. That said, I still think those two show are the most important shows on television for current and would-be restaurateurs.

If you watch Kitchen Nightmares or Restaurant Impossible, you’ll notice a reoccuring theme with many of the failed restaurants Ramsay or Irvine help; large, unfocused, unmanageable menus. I’m not sure what it is about the restaurant business that turns an average cook into an overbearing, pretentious egomaniac chef or restaurant owner that thinks they can stick something on a…

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Should I create an app for my restaurant?

Should I create an app for my restaurant?

This is a growing question in the minds of restaurant owners. Mobile apps are the big new thing. It seems everyone has an app now. So naturally, restaurants are asking restaurant consultants like myself and other professionals if they should invest in getting a mobile application.

Since my expertise is not in mobile technology, I go to more knowledgable people for an opinion on things like ‘mobile apps for restaurants’. Here is a great article I found on whether or not restaurants should create a mobile app. It’s from Sara Petersen at Punch Mobile Marketing. After reading this article and considering the benefits and costs, my own professional opinion is that you shouldn’t spend money developing a mobile app unless you are planning on it doing some specific that your website doesn’t do. If it is just a recreation of your website, it’s a waste of money. Read the following opinion from an expert in mobile marketing to see what she thinks…

Why you shouldn’t waste time developing a mobile app

5 ways to bring media attention to your restaurant | Smartblogs.com

Here is a short article from Sara Petersen at Punch Mobile Marketing on how to get media attention when you are looking to market an event at your restaurant…

5 ways to bring media attention to your restaurant

For more help on building a better restaurant brand, contact Brandon O’Dell with O’Dell Restaurant Consulting for a free 30-minute consultation.

How and why to use Google+ for your restaurant

How to use Google+ for restaurants

How to use Google+ for restaurants

Here’s is a fantastic article I found by Dayne Shuda at ww.restaurantengine.com on how and why to use Google+ for restaurants.

The Ultimate Guide to Google+ for Restaurants

For more advice on your food service, contact Brandon O’Dell with O’Dell Restaurant Consulting for a free 30-minute telephone consultation.