O’Dell Restaurant Consulting Blog

Charlie said….. Marla said….. Patrice said…..
He said, she said. It’s a game that gets played in a lot of businesses. Not having a defined “pecking order” that is understood by every person in your organization can lead to a lot of unneccessary headaches. Here’s a quick lesson about avoiding this business pitfall.
Who [...]

[Read more →]

Question:
When you work in an excuse-driven culture, how do you change the mindset and teach others to become accountable?
Answer:
Unfortunately, the most effective method for me to implement quick changes in attitude is through forcing it. That almost always requires “executing a hostage in front of the firing squad”.
Words are the first step. Accountability has to [...]

[Read more →]